Smart knowledge based
NICE CXone Expert is smart knowledge management that meets consumers at their
point of need and makes the right self-service answers easy to find. As part of the
CXone cloud native platform, Expert optimizes your organization’s content to improve
the customer journey with effortless self-service, starting at Internet search
and extending across web pages, bots, and digital channels.
Empower your customers with the most relevant content for self-service success
and faster, more accurate agent-assisted answers without need for transfers