Customer self-service knowledge management

Elevate customer experience with knowledge.

Smarter knowledge management leads to better customer experiences and more efficient contact center operations.

View a demo

Try for free

Request a quote

Expert knowledge for better CX.

The start of most journeys

Meet customers and prospects at the true
start of their journey—an Internet search.

Better self-service experience

Make your customers feel like experts with answers that are easy to find on their own—any channel, any time.

Keep agents two steps ahead

Make life easier for customers who contact you by empowering agents with crucial insights and expert knowledge.

Smart knowledge self-service.

NICE CXone Expert is smart knowledge management that meets consumers at their point of need and makes the right self-service answers easy to find. As part of the CXone cloud native platform, Expert optimizes your organization’s content to improve the customer journey with effortless self-service, starting at Internet search and extending across web pages, bots, and digital channels.

Empower your customers with the most relevant content for self-service success and faster, more accurate agent-assisted answers without need for transfers and call-backs.

Make the right answers easy to find.

Knowledge everywhere, always available

Bring low-effort customer self-service experiences to mobile devices & search engines, web sites & chatbots.

Let customers decide when, where, and how

Give customers an immediate, on-demand option so they don’t need to call for help or wait for an agent to help.

One source of truth
for all

Global knowledge provides one source of truth for agents and customers on all of your sites, brands, locales, languages, and product lines.

When your agents shine, your CX does too

Reduce customer effort and frustration with well-equipped agents ready to assist your customers at the very first interaction.

Get the datasheet

Get smart: Using AI and automation to improve customer experience in your contact center

Listen as an industry expert and contact center leaders discuss how intelligent software and constituent-friendly tools are helping government agencies meet the unprecedented demand for services brought on by COVID-19. From providing 24/7 contact center service to answering routine questions and freeing agents to work on complex issues – AI and automation are engaging residents in new (and better) ways.

Learn more

Demo Videos

Digital fluency, done right!

Smarter digital self services experiences drive the best success rates possible. Learn how NICE CXone is revolutionizing the experience.

Learn how

White Papers

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020-21

Powering your contact center in the cloud can help you achieve your customer experience goals. NICE CXone is ranked #1 with the highest scores in technology, execution and market impact. The Omdia Decision Matrix can help you evaluate and make an informed decision choosing a long-term cloud contact center platform with the highest scores in capabilities, interoperability, reliability, scalability and more. Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21, Ken Landoline, July 28, 2020, Omdia

Learn more

Resource Library