Knowledge Management

Elevate experiences with knowledge.

Empower consumers with fast, accurate answers and give agents an edge with knowledge at their fingertips.

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Expert knowledge powers CX success.

Optimize knowledge for online search

Meet consumers at the start of their search with knowledge they need.

Extend knowledge everywhere

Make answers easy-to-find, anywhere, anytime.

Give agents an edge

Serve up answers to improve agent efficiency and reduce resolution time.

Deliver smart knowledge

Create a single source of truth with validated knowledge that updates everywhere instantly when published.

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Smart self-service that works

Reach customers wherever they are and deliver answers they need with a single search to enable faster more complete resolutions. See how.

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Smart self-service that works

Reach customers wherever they are and deliver answers they need with a single search to enable faster more complete resolutions. See how.

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Smart knowledge on tap.

CXone Expert is the industry’s leading, cloud-native, dynamic AI-powered knowledge management platform, delivering lightning-fast accurate answers for customers the first time they search. Expert empowers agents to provide accurate answers quickly eliminating the need for transfers and callbacks.

Knowledge at their fingertips

Improve customer experience and reduce customer effort by surfacing the most relevant content for self-service success.

SEO enhanced knowledge

Content extended across all self-service experiences, including search engines, digital channels, IVAs, and websites.

One source of truth

Unify existing product, service, and knowledge content into one self-service experience.

Enterprise scalability

Expert effortlessly scales, ensuring optimal performance in organizations of any size.

“We are driving people back into our knowledge resources, and they are paying off in spades. Expert is easy to use and easy to implement. It has enabled us to keep our staff and our headcount low, so we can improve our overhead numbers, margins, and profitability while increasing the satisfaction of our partners and customers.”
David Szoke, Senior Manager of Technical Support, Proofpoint

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Zuora Delivers Knowledge for a Better Customer Experience

As leaders in the subscription economy, Zuora knows that product adoption generates renewals, and renewals are the lifeblood of the subscription model.

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Datasheets

Knowledge Management for Smart Contact Center & CX

Highlights the benefits of AI-infused knowledge management on self-service, agent productivity, and CX results.

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Case Studies

Proofpoint revolutionizes customer support with CXone Expert

A leading cybersecurity company, Proofpoint is committed to helping organizations of all sizes protect their people from cyberattacks. With rapid growth on the horizon, the company knew it needed to scale and scale big in order to continue serving its customers efficiently and effectively. The company began evaluating solutions to enable in-platform context support, and it decide NICE CXone Expert was the best fit.

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Resource Library

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.